Go back to the Settings page of the Gmail account you want to forward messages from and refresh your browser.ĩ. Note: Since Google uses a no-reply email address the activation code often gets caught in the spam folder of your Freshdesk account.Ĩ. Click the verification link in that message. A verification message would be sent to the address. Enter the Forwarded to email address from under Admin > Email.ħ. In the 'Forwarding' section, click Add a forwarding address.ĥ. Towards the top-right of the screen, click on the Gearbox icon and select Settings from the drop-down list.ģ. You can only forward messages to a single Gmail address, and not an email group or alias.Ģ. Open Gmail using the account you want to forward messages from. If you need to forward emails coming into your Gmail account to Freshdesk, you will have to set up a forwarding rule in Gmail.Ī quick guide to setting up a forwarding rule in Gmailġ. Freshdesk lets you convert incoming emails into tickets.
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